News

Dec

20/12/2024 Major VAST technical issue

posted b on Friday, 20 Dec 2024

We are aware of some changes that were made by the satellite operator at 9.30am AEST today 20/12/2024 that have caused some customers to lose access to their channels. All models/brands were affected.

The satellite operator is currently working to rectify the issue. During this time there are a few steps to assist in recovering your channels. Step 1 press the reset button on your STB, if this does not resolve the issue. Step 2 press the menu key and then select settings and right arrow to factory default. Press ok and enter the password 1234, confirm you want to default by pressing ok. After these steps if you are still not seeing your channels. You will need to wait until the satellite operator applies the fix.

Note if you are seeing E50-32 this is nothing to do with the technical issue and you need to check your dish alignment and cabling.

Go Back